Are you passionate about customer success and have a strong technical background in engineering or architecture?

My client is looking for an exceptional Customer Success Engineer to join their rapidly-expanding team.

What You'll Do:

Onboarding and Training: Help new customers get the most value out of the product by ensuring they understand all features and functionalities.
Customer Support: Collaborate with the Engineering team to efficiently resolve any product issues.
Technical Consultation: Provide expert guidance on product optimisation and general security best practices.
Product Feedback: Collect customer feedback and relay insights to improve the product.
Documentation: Create and maintain user guides, FAQs, and technical support articles to help customers self-serve.
Customer Success Stories: Document and share success stories with the marketing team.
Customer Advocacy: Represent customer needs and concerns internally within the company.
Performance Metrics: Monitor and report on customer success, product usage, and key performance indicators.

Key Experience:

3-5 years of experience in technical support or customer success in the software/technology industry.
Proven expertise in customer relationship management and delivering service excellence.
Strong knowledge of security principles, techniques, and tools
Comfort with Linux/Mac Terminal environments.
Understanding of regulatory requirements and industry standards (e.g., ISO 27001, NIS2, BSI, GDPR).
Excellent analytical and problem-solving skills.
Preferred: Experience with cloud security (AWS, Azure, GCP), API, and DevOps tools.
Required: Proficiency in German, as this role involves supporting customers in the DACH region.