Our client is a Global leader in the fintech and self-service industry, specializing in innovative solutions that enhance both consumer and employee experiences.

Offering a wide selection of hardware solutions, paired with a strong software.

As they continue to expand, they are looking for talented individuals to join a growing team across Germany and Europe.

They offer a dynamic work environment, the opportunity to be part of a forward-thinking company, and the chance to contribute to the development of new, impactful solutions.

Currently seeking:

Field Service Technician

Remotely based in the North-Rhine Westphalia region

ROLE OVERVIEW:

The Field Service Technician plays a crucial role in the maintenance and repair of equipment and systems at customer locations. This position requires a blend of technical expertise, problem-solving abilities, and strong customer service skills. You will be responsible for troubleshooting, installing, and repairing a variety of advanced equipment, ensuring they operate at peak performance and deliver optimal service for our clients.

KEY JOB RESPONSIBILITIES:

• Perform on-site installations, maintenance, and repairs on equipment to ensure optimal performance.

• Conduct routine inspections and preventive maintenance to minimize equipment downtime.

• Diagnose and troubleshoot technical issues using analytical skills and specialized tools.

• Provide technical support to customers, offering solutions and advice for efficient equipment use.

• Document all work performed and maintain accurate service reports.

• Stay updated on industry trends, product developments, and regulatory changes to ensure compliance and safety.

• Develop and maintain lasting relationships with clients, demonstrating reliability and expertise.

Experience & Qualifications:

• Proven experience as a Field Service Engineer or in a similar technical role.

• Strong understanding of mechanical and electrical systems.

• Excellent problem-solving skills and the ability to work independently.

• Fluency in German is essential, along with good communication skills in English.

• Strong interpersonal skills to effectively engage with clients.

• Willingness to travel, including overnight stays, as required.

• A valid driver’s license and a clean driving record.

ON OFFER:

• Join a well-established and structured global business.

• Opportunity to contribute to the development of a newly established department.

• Be part of both the local German team and the wider European team.

• Competitive salary, bonus, and other benefits (details to be confirmed).

• A growing, financially stable business with a strong future.

• Become a part of a brand-new team within a successful, long-standing organization.