To strengthen our team at the Darmstadt location, we would like to welcome you as a
Customer Service Representative (m/w/d)
Start: 01 June 2025 or later
As a member of the International Customer Service Team, you will be responsible for pro-cessing orders from our global business partners. Your role will also involve enhancing cus-tomer satisfaction through exceptional service, which will contribute to our growth and suc-cess in the international market.
Main Tasks
- Processing incoming license orders
- Packaging and shipping license dongles
- Communication with our logistics partner
- Sending informational materials (e.g., installation instructions)
- Maintaining and managing customer and product data in our customer portal
- Providing written and telephone support to customers regarding orders, licenses, etc.
- Managing inventory (copy protection dongles, packaging materials, etc.)
- Supporting the sales team
- Collaborating with the sales, finance, and office/secretariat departments
The personal requirements
- Completed vocational training in the commercial sector
- Initial experience in inside sales
- 3+ years of relevant (comparable working experience)
- Good knowledge of Microsoft Office products
- Very high service and customer orientation
- Independent, structured, and goal-oriented work style, with quick comprehension
- Strong teamwork, flexibility, commitment, and communication skills
- Professional manners, a likable and friendly demeanor
- Good German language skills in both written and spoken (B2 or better)
- Good English language skills in both written and spoken (B2 or better - used daily).
What We Offer You
- Exciting and diverse tasks in a dynamic and growth-oriented software company
- Flat hierarchies and efficient decision-making processes
- Modern offices and workspaces, working with the latest technologies
- Flexible working hours
- Company events
- Sports activities and a good work-life balance
- Free beverages, fruit, and snacks
- On-site cafeteria with our own chef
- Good transport connections
- Job ticket available / Job bike available
