As a member of the IT team for ElektroAutomatik in Viersen, every day is different. You are planning upgrade projects, think through the implications of moving applications to the cloud, then you might get interrupted by an urgent IT issue that needs to be fixed to keep the production line running. The first level end user support approaches you to help a user with a more difficult problem. You discuss solutions with your immediate team and may reach out to corporate IT, vendor support or one of your colleagues around the world for collaboration on projects. You arrange your schedule with your coworkers to ensure there is coverage on site while maintaining flexible work schedules.

Responsibilities:

• Second-level support and proactive maintenance of Windows and Linux servers
• Troubleshoot network issues, servers, printers, and end user devices
• Manage system migrations to the cloud
• Plan and manage IT system upgrade and replacement projects
• Liaison between local business users and corporate IT
• Work closely with corporate IT and application IT teams all over the world
• Analyze the business’ IT requirements, develop solutions, prioritize issues
• Handle service requests using our ticket system and hotline
• Create documentation

Our team is a close-knit group of dedicated professionals who provide essential on-the-ground IT support for office users, warehouse systems, and the production lines. We take pride in international collaboration, maintaining strong connections with support teams across the globe and working closely on projects with colleagues in the US. The work environment is dynamic and supportive. One unique aspect of our team is our commitment to continuous learning and innovation, ensuring we stay ahead in the ever-evolving IT landscape.

• Completed vocational training as an IT specialist (system integration) or another IT-related degree, e.g. B.Sc., M.Sc.)
• Proficient with Microsoft Windows (server) operating systems
• Working knowledge of Linux
• Experience administering IT systems
• Familiarity with ITIL principles is desired

Personal skills

• Willingness to become familiar with business applications in order to provide application support
• Interest in problem-solving, project management and finding proactive solutions
• Proficient in German and English, both written and spoken

Why you should join EA Elektro-Automatik?

• Dynamic Work Environment: Engage in a variety of tasks, from troubleshooting to system migrations, ensuring no two days are the same.
• International Collaboration: Work with diverse teams across the globe, gaining valuable experience and broadening your professional network.
• Flexible Work Schedule: Arrange your schedule with coworkers to ensure coverage on site while enjoying the benefits of flexible working hours.
• Professional Growth: Continuous learning and innovation are encouraged, providing opportunities for skill development and career advancement.
• Supportive Team: Be part of a close-knit, supportive team that values teamwork and camaraderie.
• Impactful Role: Play a crucial role in maintaining and improving IT systems, ensuring users remain engaged and productive

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