At Safeguard Global Recruiting, we specialize in connecting top talent with leading organizations worldwide. With a deep understanding of diverse industries and a focus on personalized solutions, we help our clients find the right fit for their teams. We’re passionate about fostering success for both companies and candidates by delivering outstanding recruitment services tailored to each client's unique needs

Please see below an opportunity we are working on for an American client of ours:

Job Title:

Account Manager – Germany

About Company:

Founded in 2012, this beauty and cosmetics brand specializes in high-performance makeup and skincare products, distributed primarily through a direct selling model. Operating in over 15 countries, it empowers independent representatives to build their own businesses by promoting products via social media and personal networks. The brand emphasizes cruelty-free, often vegan-friendly formulas, and is committed to uplifting and validating individuals through beauty.

Location and Work Model:

Germany | Remote

About the Role:

Account Managers will partner closely with assigned Brand Ambassadors to help them grow their business while providing exceptional service. They will act as strategic partners, offering personalized support and business insights to drive performance and achieve goals. Account Managers will engage actively with Brand Ambassadors, providing critical performance metrics, updates, and support in alignment with the company's mission.

Key Responsibilities:

• Strategic Partnership: Act as a strategic partner for assigned Brand Ambassadors, providing tailored business support to drive performance and achieve business goals.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) to help Brand Ambassadors understand and improve their business performance.
• Communication: Maintain proactive and clear communication with assigned Brand Ambassadors, keeping them informed of company policies, procedures, incentives, and changes in the pay plan.
• Problem Resolution: Serve as the primary contact for resolving issues related to customer care, shipping problems, website errors, and order issues.
• Relationship Building: Build and maintain strong professional relationships with Brand Ambassadors, collaborating with other departments and participating in leadership events to strengthen support systems.
• Engagement: Engage with Brand Ambassadors through various channels, including social media, webinars, and conference calls, to provide business updates and ongoing support.
• Event Participation: Participate in company and Brand Ambassador meetings, offering tools and information about products, promotions, and incentives.
• "Trigger " Calls: Conduct monthly "trigger" calls to establish relationships with newly assigned accounts, addressing initial questions and ensuring they are connected to the mission from the start.
• Social Media Monitoring & Engagement: Actively monitor corporate social media channels to ensure effective Brand Ambassador engagement, promptly resolve any issues, and foster a strong, supportive community. Serve as an advocate for the business by promoting a positive and encouraging environment, celebrating successes, and reinforcing the values and mission.

Requirements and Qualifications:

• 3+ Years of Account Management or Customer Support experience.
• Ability to communicate clearly in person and in written form.
• Must be able to speak, read and write in German language.
• Native German required.
• Maintain high attention to detail.
• Proactively identify and resolve issues.
• Work effectively in team settings and individually.
• Possess a thorough understanding of the pay plan.
• Demonstrate outstanding customer experience skills.