About the Company

We are helping our client, an international company, specializing in wireless UHD video technology for medical industry with zero latency with search for a Customer Support Engineer /Field Service Engineer who will be the first member in Germany for the organization, playing a key role within the company. With over 20 years of experience, they have successfully pivoted in recent years to focus on the medical sector, working with some of the world’s leading healthcare manufacturers. Operating globally, the company is now strategically expanding its presence across Europe. In Germany, they are establishing their first local technical support function to serve key partners and customers across the DACH region.

About the Role

In this role, you will be the first technical support engineer in Germany, covering the full customer lifecycle, you will provide technical pre-sales assistance, deliver product demonstrations, offer post-sales support, and act as a key liaison between customers and the R&D team at headquarters. This position offers excellent potential for professional development and career progression, as you will play a key role in shaping the company’s European support operations and expanding your expertise in cutting-edge video, wireless and medical technologies solutions.

Responsibilities

• Deliver pre- and post- sales technical support, including demos,client consultations and providing support on all the matters together with the sales and customer success team.
• Provide hands-on technical assistance to customers onsite and remotely.
• Troubleshoot and resolve issues related to complex wireless video and medical device technologies.
• Act as a bridge between customers and the headquarters’ R&D team, escalating complex issues appropriately.
• Support product testing activities, gather customer feedback, and assist in improving support processes.
• Visit customer in case needed to provide onsite technical support, ensure smooth system operation and to provide training on the proper use of products or services.
• Ensure high levels of customer satisfaction through regular communication and timely resolution of issues.

Requirements

• 2,5-3+ years of experience in a customer-facing technical support / field engineering or similar roles, ideally within medical devices, wireless video, industrial vision systems, or similarly complex technologies..
• Experience troubleshooting hardware/software integration issues.
• Strong technical aptitude and willingness to learn new technologies.
• Proficiency with CRM and ticketing systems is an advantage.
• Bachelor’s degree in Computer Science, Engineering, or a related field is a plus.
• Proactive attitude, structured working style, and eagerness to grow professionally.
• Fluent German and English (both written and spoken).

What the Company Offers

The company offers an opportunity for professional growth within a stable, yet developing company that values innovation and technical excellence. You will benefit from support from international colleagues within a welcoming, inclusive corporate culture where individuals are recognized for their contributions and a clear career development path as the company expands its European presence.

The position provides a competitive salary, direct collaboration with experienced teams, and the opportunity to contribute to cutting-edge technologies in the healthcare, medical and wireless video sectors.