Responsibilities and Accountabilities:

• Oversee the design, implementation, and ongoing management of Cisco and Palo Alto-based environments, including LAN, WAN, and Wireless networks. Collaborate with networking vendors to ensure seamless platform integration and optimized performance.
• Lead and participate in the installation and expansion of network systems and equipment for new facilities. Test, troubleshoot, analyze performance, and document infrastructure components.
• Develop and implement network infrastructure installation procedures to guarantee the effective integration of hardware and software systems. Propose technical strategies to maintain and expand service levels.
• Continuously monitor and analyze network performance, delivering regular reports and implementing corrective actions to enhance data network efficiency.
• Provide quick, effective troubleshooting during emergency situations and production outages.
• Address network incidents reported by management tools, ensuring prompt and effective resolution.
• Proactively test and upgrade software on network devices to maintain system reliability.
• Review capacity management reports, identifying and proposing network improvement opportunities.
• Provide technical advice and develop designs for customer network migrations and security improvements.
• Coordinate with third-party vendors and telecom providers to escalate and resolve network incidents.
• Create, maintain, and update comprehensive network documentation.
• Recommend improvements for network management tools, configurations, and human activities.
• Analyze reporting data for accuracy before submission to the Service Delivery Manager.
• Stay updated on vendor products and solution advancements to maintain technical expertise.

Skills and Experience:

• Minimum of 5 years of experience in networking with expertise in Cisco, Fortinet, and Palo Alto technologies.
• Proven experience working in ITIL-structured environments with a strong understanding of Incident, Change, and Problem Management.
• Extensive experience deploying and managing complex Cisco and Fortinet environments, including Routing & SD-WAN, Catalyst & Nexus Switching, Wireless, ASA/Firepower/FortiGate Firewalls, PRIME, and ISE.
• Expertise in implementing and supporting routing protocols such as OSPF, BGP, and VRRP.
• Hands-on experience using protocol analyzers like Wireshark for traffic analysis and capacity management.
• Strong incident report writing and documentation skills using MS Word and MS Visio.
• Proficiency in handling Meraki Wireless, Firewalls, SD-WAN, Cisco ACI, and IT enterprise products.
• Ability to interpret wireless (Wi-Fi) site survey reports and optimize wireless radio management.
• Possession of at least one of the following technical certifications:
• Cisco CCNP R&S / Security / Wireless
• Cisco CCIE R&S / Security / Wireless
• Fortinet NSE 6 or higher
• Palo Alto Certified
• F5 Certified
• Fluent German
• Meraki Certified Network Operator
• Familiarity with ITIL V3 framework and best practices.