• Are you experienced with ERP systems, interested in working with Microsoft, and ready to take on diverse tasks like billing and contract management?
• Want to be part of a team with great spirit, dedicated to knowledge-share and supporting each other?
• Keen on joining a modern workplace, focused on enabling your career path?

Practical Information:

Location: Munich or Leipzig, Germany | Reports to: Team Lead License Operations | Visa Requirements: Valid working visa for Germany | Team Size: 9 | Language Requirements: Professional level German and English, written and spoken

As our new Operations Specialist - Microsoft, your main responsibilities will include processing invoices, contracts, and purchase orders efficiently, while collaborating closely with Microsoft on various technology-related aspects. You will manage CRM data updates, oversee billing for our European subsidiaries, create contracts, and assist with administrative tasks within our ERP system.

Your responsibilities:

• Manage and process orders in the ERP system (MS Dynamics 365)
• Communicate and coordinate with Microsoft, distributors, and customers
• Actively track order status and ensure timely updates
• Create and manage Microsoft contracts, ensuring accuracy and compliance
• Maintain customer master data in CRM and ERP systems and support cross-functional teams (Finance, Inside Sales, etc.) in daily operations

Your Competencies:

• 2+ years of experience in customer service, sales coordination, or similar roles
• Proficient in using ERP/CRM systems and various software applications
• In-depth knowledge of Microsoft software licenses, programs, and contracts
• Strong understanding of software tools and their application in business processes

About You:

• Strong sense of responsibility, teamwork, and social skills
• Analytical problem-solving with a focus on cause-effect relationships
• Customer-focused with excellent communication and service orientation

What’s on offer?

• Flexible working hours and remote work options
• Collaboration in a communicative and dynamic team
• Attractive employee benefits (e.g., pension plans, job bike leasing, Wellpass, etc.)
• Career development and training opportunities
• Team-building and company events

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.

When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

Apply to join an award-winning employer!