E-com Account Manager

Ads on Tap - 100% Remote

What if your strategic guidance directly impacted the growth of ambitious e-commerce brands — and you could build something extraordinary from the ground up?

At Ads on Tap, our Customer Success Growth Managers don't just manage accounts—they orchestrate success by ensuring our in-house teams deliver exceptional performance marketing results. We're looking for a relationship-driven strategist who can transform client objectives into measurable business growth. You'll be pioneering our dedicated customer success function with the opportunity to shape it from first principles.

Our Mission

At Ads on Tap, we're on a mission to grow e-commerce businesses through effective growth marketing. We achieve this through exceptional paid media buying and Ads that make that make people take out their credit cards. We pride ourselves in delivering more than the customer expects by going the extra mile. Working with brands like magic mind, bluechew, prime roots and brain.fm, we're not just another agency — we're the partner that ambitious e-commerce companies choose when they're ready to scale significantly.

Your Impact

In this role, you'll be the critical link between our agency's capabilities and our clients' success. Here's how you'll make an impact:

• Function Creation: Design the client onboarding process, check-in templates, and performance review frameworks from scratch
• Client Success: Lead weekly meetings where you'll present results, explain what's working, and outline next steps in plain language
• Strategic Guidance: Look at performance metrics each morning, identify what needs fixing, and work with our teams to make it happen
• Relationship Management: Craft clear, jargon-free performance summaries that show the actual business impact we're making
• Performance Oversight: Spot warning signs in campaigns or client satisfaction and address issues before the client even notices
• Cross-Functional Leadership: Be the bridge between our creative team and media buyers, translating needs between departments
• Business Growth: Create schedules for ad production and media plans, then ensure everyone sticks to deadlines
• Team Building: Create systems and templates so we can eventually scale this function as we grow

Requirements

• 3+ years of agency experience with proven client success stories
• Native/near-native English proficiency (German is a plus but not required)
• Strong understanding of e-commerce fundamentals and performance marketing
• Working knowledge of Meta Ads and digital marketing strategies
• Experience in media buying or creative strategy preferred
• Exceptional communication and presentation skills
• Organizational Ninja Skills: Always ahead of the game, anticipating needs before they arise
• Proactive problem-solving mindset with strong attention to detail
• Experience in software sales or client management is highly valued

Our Culture

We're a team of creative problem-solvers who believe in both data and creativity. Our weekly team huddles celebrate wins and challenges. We are working across the globe with little hubs in Berlin and San Diego.

"I came to Ads on tap as a customer because I love your style of ads, funny and informative at the same time." Ryan - Magic Mind

Why Exceptional Talent Chooses Us

• A Player Team: We've assembled top talent across every department because exceptional minds inspire each other to produce their best work
• Entrepreneurial Opportunity: As our first dedicated Customer Success Growth Manager, you'll define processes, establish benchmarks, and potentially build your own team as we scale
• Premium Tools & Technology: Access to industry-leading marketing platforms and proprietary analytics dashboards that give our team an edge
• Service Excellence: Creating solutions that consistently deliver results
• Collaborative Culture: Team environment that celebrates wins, shares knowledge, and values sincere candor
• Advanced Training: Every employee gets a $2000 training budget since we believe in growth and learning, plus mentorship from industry veterans
• Strategic Autonomy: Freedom to develop client strategies with support, not micromanagement
• Work-Life Integration: 100% remote position with flexibility that rewards results over hours worked

If you're a client success professional who thrives at the intersection of relationship building and performance marketing, and you're eager to make a significant impact in the e-commerce space, we want to hear from you. This role is a blank canvas opportunity for a visionary strategist who wants to build something meaningful from the ground up. Send your application highlighting your recent client success stories and include the word 'banana' to make sure you've read up until this point.

We're excited to hear from you,

With love ?

Your Ads On Tap team